Help
Support
Fellohub — fellohub.space
Need help with Fellohub? We're here. Use the options below to get in touch or find answers to common questions.
Contact Us
Privacy & data requests
Email: [email protected]
For account deletion, data access requests, or any privacy-related questions.
Account & Profile
- How do I delete my account? Open the app → Profile → Settings → Delete Account. Or visit our data deletion page for full details.
- I can't log in. Make sure you're using the same phone number you signed up with. If the issue persists, email us at [email protected].
- How do I update my profile? Tap your profile photo on the home screen, then tap Edit Profile.
- I forgot which number I used. Email us at [email protected] and we'll help you locate your account.
Plans & Events
- How do I create a plan? Tap the + button on the home screen, fill in the details, and publish.
- How do I join a plan? Browse plans near you on the home screen and tap Join on any plan you like.
- Can I cancel a plan I created? Yes — open the plan, tap the options menu, and select Cancel Plan. Members will be notified.
- Why was my plan removed? Plans may be removed if they violate our community guidelines. Email us if you believe this was a mistake.
Safety & Reporting
How to report a user or plan
Tap the Report button on any user profile or plan card within the app. Reports are reviewed promptly. For urgent safety concerns, email [email protected] directly.
- Fellohub has a zero-tolerance policy for harassment, abuse, and exploitation.
- For child safety concerns, visit our Child Safety Standards page.
- Suspended accounts can appeal by emailing us with the subject "Suspension Appeal".
Notifications
- I'm not receiving notifications. Check that notifications are enabled for Fellohub in your device Settings → Notifications.
- How do I turn off notifications? Go to your device Settings → Notifications → Fellohub and adjust your preferences.
Anything Else?
If your question isn't covered here, email us at [email protected] and we'll get back to you within 2 business days.